Shipping policy
Order Processing
All orders are processed within 1–3 working days (Monday–Friday). Once your order has been dispatched, you will receive a confirmation email with tracking details.
During new drops, launches, or busy periods, processing times may be slightly longer.
Pre-Order Items
Some items on our store may be available for pre-order. This means the product is not currently in stock and will be shipped at a later date.
Pre-order items typically take 3–4 weeks to be processed and delivered. This timeframe is an estimate and may vary depending on supplier timelines, shipping delays, or high demand.
If your order includes both pre-order and in-stock items, your order may be shipped once all items are available. In some cases, items may be dispatched separately.
By placing a pre-order, you agree to the extended delivery timeframe and understand that delays outside of our control may occur.
UK Shipping
Standard Delivery: £2.99
Delivery fees may be included in the original price of the product.
We offer free UK standard shipping on all orders over £50.
Shipping options and delivery timeframes will be shown at checkout.
International Shipping
We ship worldwide. Delivery times and shipping costs vary depending on your location and will be calculated at checkout.
Please note that international orders may be subject to customs fees, import duties, or local taxes. These charges are the responsibility of the customer.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking link via email so you can follow your delivery.
If you have not received tracking details within 3 working days, please contact us.
Delivery Delays
While we aim to meet all delivery timeframes, delays can occasionally occur due to couriers, customs processing, or high demand. We appreciate your patience in these situations.
Incorrect Shipping Details
Please ensure your shipping address is entered correctly at checkout. We cannot guarantee changes once an order has been processed or dispatched.
Lost or Missing Parcels
If your parcel is marked as delivered but you have not received it, please contact us within 7 days so we can investigate with the courier.
Pre-Order Policy
At clbr-street, some products may be offered on a pre-order basis. This allows customers to secure pieces before official stock is released or while production is being completed.
Pre-Order Timeframes
All pre-order items require additional processing and production time before dispatch. Estimated shipping time for pre-order items is approximately 3–4 weeks from the date your order is placed.
Please note that these timeframes are estimates only and may vary depending on production schedules, supplier delays, shipping carrier issues, or high order volumes.
Payment
Full payment is required at checkout for all pre-order purchases. Your order will be confirmed once payment has been successfully processed.
Shipping
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
If your order includes both in-stock and pre-order items, your order may be shipped together once all items become available. We recommend placing separate orders if you wish to receive in-stock items sooner.
Delays
While we aim to meet all estimated shipping timeframes, delays may occasionally occur due to circumstances outside of our control. We appreciate your patience and understanding during these situations.
Order Changes & Cancellations
Due to the nature of pre-order production, orders cannot be cancelled, refunded, or modified once placed unless required by applicable consumer protection laws.
Contact
If you have any questions regarding your pre-order, please contact us at [clbrstreetbusiness@gmail.com]