All orders are processed within 1–3 working days (Monday–Friday). Once your order has been dispatched, you will receive a confirmation email with tracking details.
During new drops, launches, or busy periods, processing times may be slightly longer.
Pre-Order Items
Some items on our store may be available for pre-order. This means the product is not currently in stock and will be shipped at a later date.
Pre-order items typically take 2–6 weeks to be processed and delivered. This timeframe is an estimate and may vary depending on supplier timelines, shipping delays, or high demand.
If your order includes both pre-order and in-stock items, your order may be shipped once all items are available. In some cases, items may be dispatched separately.
By placing a pre-order, you agree to the extended delivery timeframe and understand that delays outside of our control may occur.
UK Shipping
Standard Delivery (2–4 working days): £5.99
We offer free UK standard shipping on all orders over £50.
Shipping options and delivery timeframes will be shown at checkout.
International Shipping
We ship worldwide. Delivery times and shipping costs vary depending on your location and will be calculated at checkout.
Please note that international orders may be subject to customs fees, import duties, or local taxes. These charges are the responsibility of the customer.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking link via email so you can follow your delivery.
If you have not received tracking details within 3 working days, please contact us.
Delivery Delays
While we aim to meet all delivery timeframes, delays can occasionally occur due to couriers, customs processing, or high demand. We appreciate your patience in these situations.
Incorrect Shipping Details
Please ensure your shipping address is entered correctly at checkout. We cannot guarantee changes once an order has been processed or dispatched.
Lost or Missing Parcels
If your parcel is marked as delivered but you have not received it, please contact us within 7 days so we can investigate with the courier.
Returns
Returns Policy
No Returns
All sales are final. We do not offer returns, refunds, or exchanges unless an item is faulty or incorrect.
Please ensure you select the correct size and review your order carefully before completing your purchase.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, include: - Your order number
- A clear description of the issue
- Photos showing the fault or incorrect item
Once reviewed, we will arrange a replacement or suitable resolution if the issue is confirmed.
Non-Returnable Items
We do not accept returns for:
- Incorrect sizing
- Change of mind - Items purchased during promotional periods
- Minor variations in colour due to screen settings
Order Issues
If you believe there has been a mistake with your order, please contact us as soon as possible so we can assist.
